Privacy Policy

At Sincere Sentiments, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.


Information We Collect

We may collect the following types of information:

  • Personal Information: Information you voluntarily provide, such as your name, email address, phone number, and billing/shipping details.
  • Technical Data: IP address, browser type and version, time zone setting, operating system, device type, and browsing behavior.
  • Usage Data: Information about how you use our website, including page views, navigation patterns, and interaction data.
  • Transaction Data: Details about purchases or quote requests you submit, including product preferences and communication history.


How We Use Your Information

We use your information to:

  • Respond to inquiries and provide services you request
  • Fulfill orders or quote requests
  • Improve website functionality and customer experience
  • Send newsletters or promotional materials (only if you’ve opted in)
  • Maintain internal records for accounting and legal purposes
  • Comply with legal obligations and enforce our terms


Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal data depends on the type of data and the context. We may process your data because:

  • You have given us consent
  • It is necessary for fulfilling a contract
  • It is in our legitimate business interests
  • We need to comply with legal obligations


Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.


Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

 

Third-Party Services

We may use third-party tools (e.g., Shopify, Google Analytics, or email marketing platforms) to operate our business. These providers may process your data according to their own privacy policies. We do not sell or share your personal data with third parties for marketing purposes.


Cookies

Our website uses cookies and similar tracking technologies to enhance your experience. You may choose to disable cookies through your browser settings, but doing so may affect site functionality.


Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us so we can delete it.


Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a data protection authority (for EU/EEA users)

To exercise these rights, please contact us using the email below.


Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, legal requirements, or service offerings. Please review this page periodically.


Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us.

 

Last Updated: April 8, 2025