Shipping & Return Policy

Last Updated: April 8, 2025

At Sincere Sentiments, each item is made with care and attention to detail—just for you! Because our products are personalized and custom-made, we want to ensure you know exactly what to expect when placing an order.

Processing Time

All orders are made to order, and our typical processing time is 3–4 weeks. This allows us time to personalize your items with the highest level of care and quality. Processing times may vary slightly during peak seasons or holidays, but we’ll always do our best to keep you informed.

Shipping Details

We ship all orders via USPS Priority Mail, which includes tracking for your convenience and peace of mind. Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your package every step of the way.

Returns & Replacements

Due to the personalized nature of our products, we do not accept returns unless the error is on our end.

Please double-check all spelling, dates, and personalization details before submitting your order. We are not responsible for errors submitted during the ordering process, and we are unable to offer refunds or replacements for these types of mistakes.

However, if your order arrives damaged or incorrect due to an error on our part, we will gladly replace the item at no cost to you. Your satisfaction means everything to us, and we want you to be 100% happy with your order.

Questions?

If you have any concerns about your order or need help before placing one, please don’t hesitate to contact us. We’re here to help and want to make your experience with Sincere Sentiments a memorable one.